Residential Property Manager

The company is recruiting for an experienced Residential Property Manager to oversee a portfolio of residential properties. This role is ideal for someone who enjoys balancing owner communication, tenant relationships, leasing activity, property condition, maintenance coordination, and financial performance. The position supports both the physical and financial management of residential investment properties while working closely with internal property management, maintenance, and accounting teams.

The right person for this role will bring strong follow-through, sound judgment, and a service-focused approach when working with owners, tenants, vendors, and internal support staff. This position requires regular travel to properties, vendor meetings, inspections, project sites, and other business-related locations.

What You Will Do

As the Residential Property Manager, you will take ownership of daily portfolio operations, including occupancy, leasing activity, renewals, vacancy concerns, property condition, inspections, maintenance follow up, income, expenses, and budget performance.

You will partner with internal team members to support tenant applications, lease renewals, move in and move out processes, maintenance coordination, vendor scheduling, owner approvals, reporting, and ongoing property operations.

This role also includes showing vacant units, overseeing marketing and leasing activity, supporting applicant screening, coordinating unit walkthroughs, reviewing vendor proposals, monitoring delinquent accounts, addressing owner and tenant concerns, reviewing invoices, and preparing operational and financial reports.

Key Responsibilities

Manage a residential property portfolio with a focus on service, accuracy, property performance, and owner satisfaction.

Oversee leasing activity, vacancy management, renewals, tenant move ins, tenant move outs, and unit condition documentation.

Coordinate with maintenance and property management team members on inspections, preventative maintenance, repairs, vendor scheduling, and project follow up.

Review vendor proposals, estimates, and scopes of work, then provide recommendations to owners when approval is needed.

Monitor tenant delinquencies and follow up through phone calls, written notices, payment arrangements, and escalation when needed.

Communicate regularly with owners, tenants, vendors, insurance agents, accounting staff, and internal property management team members.

Prepare and review status updates, correspondence, financial reports, and operational budgets.

Respond to tenant, owner, vendor, email, and phone inquiries in a timely and professional manner.

Support urgent property or maintenance matters, including occasional after hours emergencies.

What We Are Looking For

Active Hawaii Real Estate License in good standing.

Strong knowledge of the Hawaii Residential Landlord Tenant Code and Fair Housing laws.

Experience with residential property management, portfolio management, leasing, owner relations, tenant communication, and maintenance coordination.

Experience with AppFolio or similar property management software.

Proficiency with Microsoft Outlook and Microsoft Office 365.

Ability to travel between multiple properties and conduct property inspections, site visits, vendor meetings, and maintenance-related follow-up.

Valid driver license and required vehicle documentation for business related travel.

What Makes Someone Successful

A successful candidate will be organized, responsive, professional, and comfortable managing multiple priorities at once. This person should communicate clearly, meet deadlines, take initiative, pay close attention to detail, and work well with tenants, owners, vendors, and internal teammates.

The best fit is someone who takes pride in accurate work, looks for ways to improve service and efficiency, and understands that property management is a team effort involving operations, maintenance, accounting, and administrative support.

Why Apply

This is a great opportunity for a licensed residential property management professional who wants to manage a portfolio, build strong owner and tenant relationships, and contribute to the success of a collaborative property management team. The role offers variety, ownership, field interaction, and the ability to make a direct impact on property operations and client service.

Must Haves Hawaii Real Estate License Strong preference to already possess an active license. Candidate actively pursuing licensure may still be considered if overall fit is exceptional. Residential Property Management Experience Property Manager experience preferred. Property Management experience may also be considered if they are ready for the next step. Relationship Management Skills Ability to effectively manage relationships with property owners and residents. Strong customer service mindset. Nice to Haves Experience managing a large portfolio or multiple properties. Experience working within a team-supported environment vs owning everything themselves Exposure to reporting, property operations, and portfolio oversight. Key Soft Skills / Culture Fit Self-motivated and resourceful. Team-oriented. Comfortable asking for help and leveraging support staff. Strong written and verbal communication skills. Professional without being overly corporate. Humble and collaborative. Red Flags Used to working entirely independently. Speaks highly of themselves without demonstrating teamwork. Difficulty adapting to shared responsibilities. Poor communication skills or heavy reliance on AI-generated communication without foundational writing ability.

Additional Information

Portfolio can grow to approximately 125 units. Company provides substantial support: Property Management Coordinator Maintenance Coordinator Bookkeepers Administrative support Previous hires with strong experience sometimes struggled due to culture fit rather than technical ability. Start date target: Early September.