Senior Product Designer

Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service. Our platform reaches 55 million Americans across 50+ agencies. Our goal: build technology that touches the lives of 100 million residents by the end of the year.

Lead design work end-to-end, including:

Driving research and discovery sessions with our customers

Writing clear, well-scoped product requirement documents

Designing and iterating upon high-fidelity flows and prototypes

Collaborating side-by-side with our wonderful engineering team to bring the work to life

Contributing to Trailmix, our internal design system

Partner with our implementation team on critical customer deployments by providing hands-on project management, product strategy, and customer communications

Work with the business development team to define the future of the product with robust prototyping for RFP responses and demos

Work with the leadership team to create marketing assets for socials, one-pagers for conferences, and other branded materials

Experience with AI coding tools like Cursor to make your own contributions to the codebase