AVP

AVP, Special Loans

Job details

Posting details

Posted on September 1, 2026

LocationsShowing 1 location

Tampa, FL 33609, USA

+1 more locations

Hybrid

Fay Servicing

Full-time

Requisition #: AVPSP004918

Supervisor: Candice Colson

Description

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing's high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay's end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the VP, Loan Administration, this position is responsible for managing a team of professionals who handle complex and high-risk special loan accounts, including those in default, modifications or those that require special handling. This role manages the verification of data and the processing of ARM (Adjustable Rate Mortgage) loans to meet service-levels at the individual, team, department and company level.

Additionally, the AVP, Special Loans, ensures that all ARM loans serviced adjust on time and accurately. This position manages the workflow, assists in verifying ARM data and ensures all ARM notices are sent correctly and timely. This role ensures adherence to regulatory and company procedures, policies and directives regarding Special Loans.

Qualifications

Include:

Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)

4+ years' experience with Special Loans

5+ years' experience in the mortgage servicing industry

3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products

Previous experience managing people/ leading teams

Demonstrated experience working in a fast-paced work environment

Strong project management skills with demonstrated experience leading projects

Strong knowledge of Microsoft Office products (Excel, Word and Power Point)

MSP experience preferred

Strong leadership with proven ability to foster an environment of positive employee engagement and trust

Demonstrated ability to establish credibility; coupled with for recognizing and supporting the organization's culture, values and priorities

Strong verbal and written communication skills

Strong listening skills with the ability to facilitate meetings and effectively lead discussions

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Strong analytical skills

Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions

Solid decision-making abilities coupled with sound judgement

Strong organizational skills; effective time management for self and team

Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment

Client focused with strong execution skills and results orientation

Strong attention to detail; strong compliance orientation; high quality of work product

Ability to effectively manage through change; agile; high learning agility

Collaborative and consultative work style; high team-orientation

Effective management skills to include talent selection, training, coaching and performance management

Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns

Professional maturity, integrity, ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude

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Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)

4+ years' experience with Special Loans

5+ years' experience in the mortgage servicing industry

3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products

Previous experience managing people/ leading teams

Demonstrated experience working in a fast-paced work environment

Strong project management skills with demonstrated experience leading projects

Strong knowledge of Microsoft Office products (Excel, Word and Power Point)

MSP experience preferred

Strong leadership with proven ability to foster an environment of positive employee engagement and trust

Demonstrated ability to establish credibility; coupled with for recognizing and supporting the organization's culture, values and priorities

Strong verbal and written communication skills

Strong listening skills with the ability to facilitate meetings and effectively lead discussions

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Strong analytical skills

Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions

Solid decision-making abilities coupled with sound judgement

Strong organizational skills; effective time management for self and team

Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment

Client focused with strong execution skills and results orientation

Strong attention to detail; strong compliance orientation; high quality of work product

Ability to effectively manage through change; agile; high learning agility

Collaborative and consultative work style; high team-orientation

Effective management skills to include talent selection, training, coaching and performance management

Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns

Professional maturity, integrity, ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude