General Manager - Food

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About the job:

In this high-impact leadership role, you'll be responsible for overseeing large-scale food service operations across one or more sites, ensuring excellence in service, quality, and compliance. You'll guide teams, manage financial performance, and cultivate strong client partnerships while driving strategic initiatives that support growth and customer satisfaction.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

What's in it for you:

Lead large, complex operations where your strategic thinking and leadership truly make a difference.

Shape a high-performing team culture focused on accountability, innovation, and service excellence.

Collaborate closely with senior stakeholders to influence long-term operational success.

Own and impact financial performance through effective budgeting, forecasting, and cost management.

Be part of a purpose-driven organization where your leadership supports health, wellbeing, and satisfaction.

Gain exposure to enterprise-level initiatives and cross-functional collaboration opportunities.

Make a lasting mark by helping to define and deliver best-in-class food service experiences.

What you'll bring:

Proven experience leading large-scale, multi-unit food service operations with a focus on quality, service, and compliance.

Exceptional leadership skills with a track record of developing strong teams and fostering a culture of engagement and performance.

Advanced financial acumen, including expertise in budgeting, forecasting, and managing performance targets.

Client relationship management skills and the skillset to influence key stakeholders at all levels.

A strategic mindset paired with hands-on operational agility to drive results in dynamic, high-volume environments.

Requirements

Education Requirement: Bachelor's degree or equivalent experience

Management Experience: 5 years

Related Experience: 4-5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. The company offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Account manager information:

Name: Kurt Conrad

Email: kurt.c@reflik.com

Phone: 855-573-3545 ext 207

Must Have:

Experience leading large-scale, multi-unit food service operations, including campus and high-volume environments.

Advanced financial acumen with experience in budgeting, forecasting, and managing performance targets.

Experience managing client relationships and influencing key stakeholders at all levels.

At least 5 years of management experience and 4–5 years of related experience.

[BETA]

AI-generated to support your search—please use them as guidance and apply your own best judgment when making decisions.

Screening Criterion Relevance What to look for when Sourcing/Screening

Industry & Domain Knowledge High - Industry/Domain: Prior leadership experience in large-scale, multi-unit food service operations is the primary screening requirement, especially campus, institutional, contract dining, hospitality, healthcare, or other high-volume environments. Adjacent hospitality or facilities-service backgrounds may be acceptable only when they include comparable food operations, quality/compliance ownership, and financial accountability. - Market: No specific geographic market experience is required; local familiarity with Connellsville or Pennsylvania is not a meaningful screening filter.

Rationale

Company Size Background High - Screen for experience operating in large, enterprise-like or institutional food-service environments, especially multi-unit, multi-site, campus, contract, or other high-volume settings with distributed teams and layered stakeholders. - Accept comparable complexity from university systems, hospitals, public-sector agencies, large nonprofits, franchise networks, or contractors; sheer employer headcount is not required if the candidate managed similar operational scale, governance, and financial accountability. - Verify the resume for scope: number and type of sites, volume served, team size, client/stakeholder structure, budgeting and forecasting responsibility, compliance processes, and experience influencing across matrixed or centralized functions.

Rationale

Key Responsibilities & Years of Experience High - At least 5 years of management experience, including 4-5 years leading large-scale, multi-unit food service operations across campus and/or other high-volume environments, with responsibility for multiple sites or complex operational areas. - Prior experience directing teams and operational resources, including hiring, performance evaluations, pay reviews, and other people-management decisions, while delivering service quality, compliance, and performance results through subordinate leaders. - Prior ownership of operating-unit financial results and business relationships, including managing budgets, forecasts, performance targets, cost outcomes, client accounts, stakeholder commitments, and strategic initiatives that support growth or customer satisfaction.

Rationale

Career Stability High - For this permanent, mid-senior leadership role, "stable enough" generally means a pattern of roughly 3+ years in recent comparable management roles, with at least one sustained multi-unit or high-volume food-service leadership assignment; 4-5 years in a role is a stronger signal but should not be mandatory. - Watch for repeated moves or multiple roles lasting under 18-24 months without clear promotions, measurable results, or expanded scope. Assess whether the candidate has stayed long enough to own budgets, client relationships, compliance outcomes, and team performance. - Accept mitigating explanations such as promotions, acquisitions or restructurings, layoffs, site closures, turnarounds, relocation, or clearly documented advancement and impact despite shorter tenures.

Rationale

Must-have skills High - Large-scale, multi-unit, high-volume food service operations management, including quality, service, and compliance control. - Financial performance management: budgeting, forecasting, cost management, and achievement of performance targets. - Client relationship management and stakeholder influence, including strategic leadership and team-performance development.

Rationale

Educational

Qualifications

Medium - Bachelor's degree is the stated educational requirement, but equivalent hands-on management experience is explicitly accepted. - Practical substitute: 5+ years leading large-scale, multi-unit or high-volume food service operations, with demonstrated budgeting, forecasting, compliance, and team leadership results.

Rationale

Software Tools and Technology Not Relevant Software/tool proficiency should not be a primary screening filter for this role.

Rationale

Certifications & Licenses Not Relevant No certifications or licenses are named in the JD. Do not screen on this criterion.

Rationale

Managerial Experience High - Look for substantial formal people-management experience leading large-scale or multi-unit food-service teams, including direct accountability for staffing, performance evaluations, pay reviews, hiring, termination, employee development, and team results. - Strong candidates should have managed supervisors, site leaders, or sizable frontline teams in high-volume or campus food-service environments; the JD explicitly requires 5 years of management experience. - Project leadership, stakeholder influence, mentoring, training, or operational/P&L ownership without direct employee-supervision accountability should not count as substitutes.

Rationale

Preference for Local Candidate Low - Onsite role in Connellsville, Pennsylvania; practical expectation is regular, likely daily, presence at the worksite. - Recommended search zone: Connellsville and nearby Fayette/Westmoreland communities such as South Connellsville, Scottdale, Mount Pleasant, Uniontown, and Greensburg-generally within about a 20-45 minute drive. Pittsburgh is a weaker daily-commute market at roughly an hour or more each way.

Rationale